Effective Date: 08/21/2026
Last Updated: 10/01/2026
This Privacy Policy explains how HomeTrust App LLC ("HomeTrust," "we," "us") collects, uses, shares, and protects information when you use hometrust.app and related services (the "Platform"). It applies to Homeowners, Businesses, and visitors.
This Privacy Policy works together with our Terms of Service, which includes additional terms governing your use of the Platform, including limitations of liability and how disputes are resolved.
Account information. Name, email, phone number, password (hashed), role (Homeowner or Business), and language preference.
Homeowner profile and home information. Address and details about your home(s), maintenance history, service history, warranties, and documents you upload (e.g., home warranty documents), which you provide to use features like the maintenance checklist, service history, and quote requests.
Business profile and credentials. Business name, service categories, service area, pricing information, license and insurance documentation submitted for verification, photos, and other profile content.
Content you submit. Reviews, messages sent through the Platform, quote requests, estimates, support tickets, site feedback, and reported content.
Payment and billing information. For Business subscriptions, billing information is collected and processed by our third-party payment processor, Stripe; HomeTrust does not store full payment card numbers.
Usage and device information. Log data, IP address, browser/device type, pages visited, and similar analytics collected automatically through cookies and similar technologies (Section 4).
Communications. Records of your communications with HomeTrust support, including support tickets and feedback you submit.
We use the information above to:
We do not use your home address or other home-specific data to train third-party advertising profiles, and we do not sell your personal information to third parties for their own marketing purposes.
Purpose limitation. We use personal information only for the purposes listed above, or a purpose compatible with them, and not for an unrelated purpose without telling you first.
With Businesses (as a Homeowner). When you submit a quote request, message a Business, or schedule an appointment, we share the information necessary for that Business to respond — such as your name, contact information, project details, and relevant address information. By design, a Business's customer-management view of you does not include your full home profile or address history beyond what is necessary for the specific request or job — see the product's CRM detail page, which intentionally excludes home data not tied to an active or completed request.
With Homeowners (as a Business). Your public profile (business name, services, service area, pricing information you choose to display, Trust Score, verification indicators, reviews) is visible to Homeowners browsing the Platform.
Service providers. We share information with vendors who perform services on our behalf, under contracts limiting their use of the information to providing those services:
Legal and safety. We may disclose information where required by law, subpoena, or court order, or where we believe in good faith it is necessary to protect the rights, property, or safety of HomeTrust, our users, or the public.
Business transfers. If HomeTrust is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Policy or a successor policy.
With your consent. We share information for other purposes only with your consent.
We do not sell personal information in exchange for money. To the extent a "sale" or "sharing" is broadly defined under applicable state law to include certain analytics or advertising integrations, we will disclose that here and provide the required opt-out.
We use cookies and similar technologies to keep you logged in, remember your language preference, protect the Platform from fraud and abuse, and understand how the Platform is used. A cookie banner lets you accept or reject the non-essential (analytics and live chat) cookies described in our Cookie Policy, which also explains how to change your choice later. You can also control cookies through your browser settings directly; disabling strictly necessary ones will likely affect your ability to stay logged in.
We retain personal information for as long as your account is active and as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type — for example, transactional and billing records are retained longer than routine usage logs to meet tax and accounting requirements. Where we have set a fixed retention period for a specific data type, we state it here: security event logs (such as sign-in and password-change records) are kept for 90 days and then automatically deleted.
After you delete your account. Deleting your account removes your name, phone number, profile photo, and login from the Platform immediately, and signs you out everywhere. We do not send you any further communications afterward.
Two things are not erased:
We may also retain information as required by law or for other legitimate business purposes, such as fraud prevention or resolving a dispute already underway at the time of deletion.
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and row-level security on our database. No system is completely secure, and we cannot guarantee absolute security of information you transmit to us.
The Platform is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact support@hometrust.app and we will take appropriate steps to delete it.
HomeTrust supports English and Spanish. We will send transactional communications in the language associated with your account where available. This Policy is published in both languages; the English version controls in the event of a conflict, unless prohibited by applicable law.
We may update this Policy from time to time. We will post the updated Policy with a new "Last Updated" date and, for material changes, provide additional notice.
If you provide a phone number and enable text message notifications, we use that number solely to send you account-related text messages you've opted into, such as alerts about a message on the Platform that's gone unread or reminders about an upcoming appointment. Message frequency varies based on your account activity. Message and data rates may apply. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. You can opt out at any time by disabling text notifications in Settings, or by replying STOP to any message we send; reply HELP for assistance.
Questions about this Policy or your information can be sent to:
HomeTrust App LLC enoguera@hometrust.app support@hometrust.app