HomeTrust Cookie Policy

Effective Date: 09/23/2026

Last Updated: 09/23/2026

This Cookie Policy explains how HomeTrust App LLC ("HomeTrust," "we," "us") uses cookies and similar technologies on hometrust.app (the "Platform"), and the choices you have about them. It supplements our Privacy Policy, which covers how we handle personal information more broadly.

1. What Cookies Are

A cookie is a small text file a website stores on your device to remember information between visits or between pages of the same visit. "Similar technologies" covers things that work the same way even if they are not literally a browser cookie, such as local storage.

2. The Categories We Use

Strictly necessary. Required for the Platform to work at all — keeping you logged in, remembering your language preference, and protecting the Platform from fraud and abuse. These are never optional and are not affected by the cookie banner described below, the same way they would not be on any website that requires an account.

Analytics. We use PostHog to understand how the Platform is used — which pages get visited, which features get used, and, for logged-in users, how your own account uses the Platform over time. This helps us find what is broken and prioritize what to build next.

Live chat. On our public marketing pages (not the logged-in dashboard, which has its own support ticket system), we use Tawk.to to let visitors considering HomeTrust talk to us directly. Tawk.to sets its own cookies to maintain a chat session.

We separately use Vercel's built-in web analytics to measure overall site performance (page load speed, traffic volume). It is designed not to use cookies or collect information that identifies you, so it is not part of the choice described below — the same way a website's basic server logs are not.

3. Your Choice

The first time you visit, a banner lets you Accept or Reject Analytics and Live Chat cookies together. Strictly necessary cookies are unaffected either way, since the Platform cannot function without them.

• If you Accept, analytics and live chat load normally.
• If you Reject, neither loads at all — no analytics events are captured for you, and the chat widget does not appear.

Your choice is remembered in your browser's local storage, not a server-side record tied to your account — it is specific to that one browser and device, and clearing your browser's site data will reset it (the banner will simply ask again).

You can change your mind at any time using Cookie preferences in the site footer.

4. Browser Controls

Separately from the choice above, your browser lets you block or delete cookies directly, and most browsers let you do this per site. Blocking strictly necessary cookies through your browser will likely prevent you from staying logged in or using parts of the Platform that depend on that.

5. Changes to This Policy

We may update this Cookie Policy as the Platform changes which technologies it uses. Material changes will be reflected in the "Last Updated" date above.

6. Contact

Questions about this Cookie Policy can be sent to support@hometrust.app.