Trust & Safety
Radically plain, per our own principles: we'll tell you exactly what verification covers, and where it stops.
Verification means we've checked the license and insurance documents a business gave us, and that they were current when we looked. Where a business hasn't given us one, its profile says so. That's a real, meaningful bar. Most directories don't check at all.
It is not a guarantee of workmanship, an endorsement of any specific outcome, or a warranty against mistakes or damage. The agreement for a project (its scope, price, and outcome) is between you and the business directly; HomeTrust is not a party to that agreement. If damage or a dispute occurs, the applicable coverage is the business's own liability insurance, if it carries any, the same way it would be if you'd found that business anywhere else. Its profile shows whether we've confirmed a certificate. We'd rather tell you that plainly than let a badge imply something it doesn't.
Only a homeowner who has contacted a business through HomeTrust and heard back from it can review that business, so a stranger can't write one alone: the business has to take part first. Every review is then read by our team before it's published, and each one is about a specific project the business has documented on its profile. That doesn't make disagreements between homeowners and businesses impossible, and we can't prove from the platform alone that a reviewer hired the business, only that the two were in touch, but we don't publish reviews we find to be fake, paid for, or unrelated to a real experience, and a business can't pay to remove or hide one.
Report it. Every reported concern is reviewed, and businesses with lapsed credentials or a pattern of substantiated issues can be removed from the platform. Reporting helps keep the directory trustworthy for everyone after you. It's part of how we keep the bar real, not a resolution service for an individual project dispute.
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